Refund Policy

Welcome to Diamond Careers' Refund Policy. We value your commitment to learning and are dedicated to providing you with a transparent and fair refund process. Please take a moment to review the following information carefully.

1.    Refund Eligibility

We offer refunds for eligible courses according to the terms outlined below:

1.    Full Refund: If you request a refund within 7 days from the date of purchase or enrollment, you are eligible for a full refund.
2.    Partial Refund: After the initial 7 days, you may still be eligible for a partial refund based on your usage of the course materials. Please contact our support team for more details.
2.    Eligible Courses

Courses eligible for refunds are clearly indicated on the course details page. Courses that have been accessed extensively or completed may not be eligible for a refund. Please review the specific course details for refund eligibility.


3.    Refund Process

To request a refund, follow these steps:

1.    Log in to your Diamond Careers account.
2.    Navigate to my course you wish to request a refund for.
3.    Click on the three button located on the right of course.
4.    Click Authors profile and select message button.
5.    Submit your refund message to the author for review.
6.    Refund Denial Circumstances


While we strive to accommodate refund requests, there are certain circumstances under which a refund may be denied:

1.    If the refund request is made after the eligible refund period.
2.    If a significant portion of the course materials has been accessed or completed.
3.    If a course or subscription has been shared with others or used in violation of our terms of use.
4.    If a user has been found to be in violation of our platform's code of conduct.

4.    Additional Conditions and Fees


Please be aware of the following additional conditions and fees:

1.    A processing fee may be deducted from your refund amount to cover administrative costs.
2.    Refunds will be issued to the original payment method used during purchase.
3.    Depending on your payment method and financial institution, it may take several business days for the refund to reflect in your account.

For any further assistance or inquiries regarding refunds, please reach out to our dedicated support team at support@diamondcareers.co.uk

Diamond Careers reserves the right to modify this refund policy at any time. Any changes will be communicated through the platform's website.

By using Diamond Careers' services, you agree to adhere to the terms and conditions outlined in this refund policy.